Privacy Policy

Information We Collect

We collect information that you provide directly to us, such as when you request a service quote, sign up for our newsletter, or contact us. This includes:

• Name, email address, and mobile phone number (including for SMS/text communications and service coordination)
• Property address for service estimates
• Billing and payment information
• Service history and preferences

How We Use Your Data

Your data allows us to provide high-quality trail and lawn services. Specifically, we use it to:

• Schedule and perform requested services
• Process payments and send invoices
• Send SMS/text messages and emails for service reminders, updates, billing, confirmations, quotes, and (with your consent) relevant offers or newsletters
• Communicate about service updates or seasonal offers
• Improve our website and customer service experience

Data Protection & Security

We implement a variety of security measures to maintain the safety of your personal information. We use encrypted payment gateways and restricted access to physical and digital records.

Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the details provided below.

SMS and Text Messaging

Trail Cutter Services uses SMS (text messaging), including via a dedicated business phone number, to communicate with clients about our landscaping, forestry mulching, irrigation, and other property maintenance services. This section explains our practices for text messaging in compliance with carrier and registry requirements (such as those from The Campaign Registry for Dedicated Phone Number / DPN applications).

Types of messages and typical frequency

• Service and transactional messages: appointment reminders, scheduling confirmations and changes, technician arrival notifications, service completion updates, invoices, and payment reminders (frequency varies with your service schedule, often a few messages per engagement).
• Support and informational: responses to inquiries you send us, weather or site-access alerts affecting scheduled work, and account notices.
• Marketing and updates (only with your consent): occasional information about seasonal services, promotions, or new offerings.

Information we collect for SMS: Your mobile phone number and any details you voluntarily provide in text messages (such as addresses, preferences, or service requests).

Consent (one-to-one): By providing your mobile phone number and affirmatively opting in (for example, by including your phone on a quote or contact request form, through our client portal / Jobber hub, by texting a keyword to our number, or by other clear affirmative action), you provide your express written consent to receive SMS messages from Trail Cutter Services. This consent is specific to our company and is not shared with or transferred to any third party.

Sharing of SMS information: We do not sell, rent, or share your mobile phone number or SMS opt-in / consent status with third parties or affiliates for their own marketing or promotional purposes. We may disclose necessary information to trusted service providers (such as our CRM and messaging platform, currently GetJobber, and underlying mobile carriers) who process data only on our behalf to deliver the SMS service, subject to confidentiality and data protection obligations. SMS consent and phone numbers collected for our messaging are never shared with third parties for independent use.

Opting out: You may stop receiving SMS messages from us at any time. Reply STOP, UNSUBSCRIBE, CANCEL, or END to any message you receive from Trail Cutter Services. You may also contact us directly. Opting out of SMS does not automatically remove you from email, phone, or postal communications unless you separately request it.

Help: Reply HELP (or INFO) to any of our text messages, or contact us using the phone number or email below, for assistance with our SMS program.

Message and data rates: Standard message and data rates may apply according to your mobile carrier’s plan. Trail Cutter Services does not charge fees to send or receive these messages.

Email Communications

Trail Cutter Services uses email to communicate with clients about our landscaping, forestry mulching, irrigation, and other property maintenance services. This section explains our practices for email communications, including transactional, informational, and (with consent) marketing messages.

Types of messages and typical frequency

• Service and transactional emails: appointment reminders, scheduling confirmations and changes, service updates, quotes, invoices, payment reminders, and responses to your inquiries (frequency varies with your service schedule and engagement, often a few messages per project or season).
• Support and informational: important notices, weather or schedule alerts affecting your service, account-related information, and follow-ups.
• Marketing and updates (only with consent): newsletters, seasonal service promotions, special offers, or announcements about new capabilities.

Information we collect for email: Your email address and any details you voluntarily provide in email correspondence or forms (such as service preferences or addresses).

Consent: By providing your email address and affirmatively opting in (for example, by submitting a quote or contact request form, signing up for our newsletter or updates, through our client portal / Jobber hub, or other clear affirmative action), you consent to receive emails from Trail Cutter Services. Marketing and promotional emails require your express consent and are sent only to those who have opted in. This consent is specific to our company.

Sharing of email information: We do not sell, rent, or share your email address or consent/opt-in status with third parties or affiliates for their own marketing or promotional purposes. We may disclose necessary information to trusted service providers (such as our CRM platform, currently GetJobber, and email delivery services) who process data only on our behalf to deliver emails, subject to confidentiality and data protection obligations. Email addresses and consent collected for our communications are never shared with third parties for independent use.

Opting out: You may opt out of marketing and promotional emails at any time by clicking the unsubscribe link provided in every such email, by replying with “UNSUBSCRIBE” or “STOP” in the subject or body, or by contacting us directly. Transactional and service-related emails necessary for your ongoing services may still be sent. Opting out of email does not automatically affect SMS, phone, or other channels unless you separately request it.

Help: Use the unsubscribe link in emails or contact us using the phone number or email below for assistance with email preferences or communications.

Fees: We do not charge fees for email communications. Standard internet/data rates from your provider may apply.